Matthew Harwell, CPE, ENP cares deeply about people and equipping them to succeed in their career and life. Matthew’s background in gerontology, family life education and psychology bring refreshing commentary and conversation to sessions!
Matthew is a current doctoral student in Business Administration with a concentration in Organizational Performance and Change. He will not tell you how to do your job, rather collaboratively help you glean new insights. Matthew is an Emergency Communications Operations Manager for the Lincoln Emergency Communications Center in Lincoln, Nebraska. He started his career in public safety with the Larimer County Sheriff’s Office in Fort Collins, CO in 2016. Beyond his home agency, he serves on the NENA Institute Board along with several NENA and APCO Committees and working groups.
Matthew has spoken previously at many Colorado NENA/APCO State Conferences, at the Nebraska APCO NENA Conference, at the Kansas APCO Conference, the Illinois Public Safety Telecommunications Association Conference, for the Missouri Professional Training Partnership, The Denise Amber Lee Foundation Webinars, and national APCO and NENA Conferences.
Come experience his passion for empowering people to take that next step!
PRESENTING:
KEYNOTE ADDRESS | Waves of Change
In a profession built on calm in the face of chaos, change can still feel like the hardest call to answer. But great leadership isn’t about avoiding change—it’s about embracing it with purpose, empathy, and courage. You’ll be inspired to rethink what it means to lead through transformation—no matter your role in the 9-1-1 center. From shifting technologies to cultural evolution, discover how to inspire trust, ignite resilience, and turn uncertainty into opportunity. Whether you’re driving change or reacting to it, you’ll gain actionable insights on fostering resilient teams, communicating with clarity, and building cultures that adapt, innovate, and thrive under pressure.
Breaking Out Session | Leaving A Legacy: An Infinite Mindset in 9-1-1
Every day, each one of us has a chance to make a difference in the lives of those around us. As the first, first responders, we definitely have those opportunities. So the question is this? What type of legacy are you going to leave? Come explore how having an infinite mindset in 9-1-1 will help you leave an amazing legacy!
Breaking Out Session | Why IT Matters
In the context and framing of Simon Sinek, participants will gain a better understanding of how important their “WHY” is when it comes to success and satisfaction within public safety communications. Further, the process to hone in on each participants’ individual WHY will be explored. Participants will be tasked with challenging many traditional thought processes in their daily lives. Come explore alongside your peers! It might just lead to the big breakthrough you’ve been working toward or wondering about. Are you up to the challenge of understanding WHY: It Matters? Takeaways for session attendees will include: Understanding Leaders vs Those Who Lead; Why Why Matters; Learning the Golden Circle and the Crux of the Matter; and then, working on what their personal WHY may be! Session participants are encouraged to view Simon’s TED Talk prior if they’d like! Or, check out his literature or podcast!