2020 Speakers

James Almond

James Almond

State 9-1-1 Field Coordinator | Nebraska Public Service Commission
A telecommunicator for six years in Western Colorado before moving to Lincoln to take a position with the State helping implement Next Generation 9-1-1 and the standards for which it will be delivered.
Christopher Boyer

Christopher Boyer

Telecommunicator/Trainer | Polk County Central Dispatch

I have been a Telecommunicator for 7 years. Been employed with Polk Co 911 for the last 2 years and Dallas Co 911 for 5 years prior. I have trained others with both agencies. I recently obtained my Public Safety Communications Instructor Certification from the Missouri Professional Training Partnership. I am also the Asst. Chief of the Pittsburg Vol Fire Department in Hickory Co with who I have served with since 2012. I have coordinated trainings that often involved multiple agency participation. I am also certified as an EMD, EFD, and EPD.

Terry Burnworth

Terry Burnworth

President | Pyramid Consulting

Terry is an architect and owner of Pyramid Consulting. Terry has been involved in hundreds of control center-PSAP consolidations and procurements. He has presented at APCO international, APCO Canada, various State APCO’s, and IWCE on public safety communication (PSC) procurement methodologies. Before starting his own AE + Consulting firm, Terry was an instructor and professor at two universities. Terry has a BS in psychology, BArch, and MS. In his limited spare time, Terry owns a farm that has become a zoo with over sixty assorted and unique animals.

Tina L. Chaffin

Tina L. Chaffin

9-1-1 Training Specialist | Training 9-1-1 Heroes

Tina has been a 9-1-1 Telecommunicator for over 23 years. She is a full-time contract trainer, and part time Police/Fire Telecommunicator. Tina creates and teaches course curriculum specifically for 9-1-1 Telecommunicators using her many years of frontline experience. Tina is passionate about 9-1-1 training and public education.

Dru Clarke

Dru Clarke

Communications Operations Supervisor | Fairfax County Department of Public Safety Communications

Dru Clarke started as a telecommunicator with Fairfax County in 2013. Today, he is a certified calltaker, police and fire dispatcher, CTO, DCJS instructor, EMDi, quality assurance specialist, and currently a communications Supervisor. Dru has a passion for the people, and through his instructorships, he creates impactful continuous educational seminars that inspire lasting change. He is proactive and personable, with an expertise in public speaking and workplace motivation. He creates, coordinates, and implements new ideas and trainings seamlessly into the workplace. With his keen eye for detail, he transforms missions and goals into action.

Bryan Courtney

Bryan Courtney

Missouri Interoperability Center Director | Missouri Department of Public Safety

Bryan Courtney, Director of the Missouri Department of Public Safety, MO Interoperability Center. MIC is home to the Missouri Statewide Interoperability Network and also provides support for the NHSTA Next Generation 9-1-1 Grant and the 9-1-1 Service Board. Director Courtney also serves and the State Point of Contact (SPOC) to FirstNet Authority and as the Statewide Interoperability Coordinator (SWIC). Director Courtney joined MO DPS in May 2012. Bryan has a Master of Criminal Justice from Washburn University in Topeka, KS and a B.S. Criminal Justice from Missouri Western State University in St. Joseph, MO.

Susan Cunningham

Susan Cunningham

President | Spatial Data Research, Inc. (SDR)

Susan holds a BA, a BJ and an MA from the University of Missouri, Columbia. She is an owner and the president of Spatial Data Research, Inc., of Lawrence, KS and is based in the St Louis area. Susan has been a key leader at SDR since 1993 and has helped move her company and her clients through E9-1-1, Wireless 9-1-1 and now NG9-1-1 advancements and implementations.

Randall Duncan

Randall Duncan

Deputy Director of Training | Paradigm Liaison Services, LLC on behalf of the Pipeline Association of Missouri

Duncan was a Local Government Emergency Manager for nearly 30 years. He was involved with more than a dozen Presidential declarations at the local and national levels, including 9/11/2001. He joined Paradigm as an instructor in 2009. He provides administrative and logistic support to the Director of Training and oversees the development of Continuing Education Unit opportunities for Paradigm’s programs across the country. Randy has completed the Train-the-Trainer certification for Pipeline Emergencies through the National Association of State Fire Marshall’s (NASFM), and holds a Master’s Degree in Public Affairs and a Bachelor’s Degree in Political Science.

Zachary Dykes

Zachary Dykes

Communications Operator | Missouri State Highway Patrol

Zachary Dykes is a Communications Operator with the Missouri State Highway Patrol and is currently assigned to Troop D in Springfield. Zach served has also served the Patrol for just under five years in Northwest Missouri. Prior to working for the Patrol, Zach was a 9-1-1 Dispatcher for a small county in Southwest Missouri for approximately four years. In addition to his daily duties, Zach is a training instructor with the Missouri Professional Training Partnership, the Secretary of the Missouri Chapter of APCO, and serves on several APCO committees, both on the State and National level.

Tim Eggebraaten

Tim Eggebraaten

Motivational Speaker

Tim Eggebraaten has been a police officer since 1992 and had many different roles during his career with the Detroit Lakes, MN Police Department – DARE Instructor, Patrol Sergeant, Investigative Sergeant, K-9 Handler, and Chief of Police from 2011 – 2016. Tim retired from the DLPD in November 2016 after 24 ½ years in law enforcement and 3 years as a correctional officer in Clay County, MN. Tim and his wife, Denise, have three sons and make their home in Detroit Lakes.

Like everybody else, Tim faces the challenges of balancing family life with the rigors of the career and trying to keep himself physically, mentally, and spiritually healthy. The emotional roller coaster of police work started to catch up with Tim during his tenure as Chief of Police and it reached a critical point when one of his best friends and partners took his own life on May 13th, 2012.

Tim began talking about his own career path and leadership journey in 2016 and found that talking with others about personal and emotional topics really helped in his own healing process and learned that others can benefit from knowing that they are not alone in their own journey.

Tracy Eldridge

Tracy Eldridge

Public Safety Community Engagement Manager | RapidSOS

Tracy serves as the Community Engagement Manager at RapidSOS. She has worked in Public Safety for 23 years, beginning in 1997 as a 9-1-1 dispatcher. She became the Chief Dispatcher in Rochester, MA in 2003. Tracy also serves as a Rochester firefighter/EMT. Since 2006, she has been educating telecommunicators, EMTs and firefighters around the country. In 2013, Tracy joined The Public Safety Group to teach telecommunicators skills that assist them in their duties and how to take better care of themselves. Tracy has also been recognized nationally for bringing awareness to PTSD through conference training sessions, webinars and keynotes.

Bob Farrell

Bob Farrell

Director of Engagement | NICE Public Safety

Bob is entering his ninth year with Voice Products, which has benefited greatly from Bob’s abundant experience in management, customer service and 9-1-1/public safety. Bob has consulted with 9-1-1 centers in Missouri, Iowa, and Nebraska to implement solutions to satisfy their communications recording and quality assurance requirements. He has a wealth of experience and knowledge related to 9-1-1 center technologies and public safety trends. Bob has a Bachelor of Science degree from the School of Technology at Purdue University.

Halcyon Frank

Halcyon Frank

Co-Founder and Lead Trainer | Impact Dispatch

Halcyon is the co-founder of Impact Dispatch. She is a full-time dispatcher for a county agency and has experience with training and the development of training curricula at her previous agency and in the private sector. Halcyon leads the development of the online training programs and the presentation of on-site trainings. She enjoys being able to combine her loves of dispatching and teaching, while being fueled by coffee.

Kris Inman

Kris Inman

Training & Education Manager | Springfield-Greene County 9-1-1

Kris is entering his 26th year with Springfield-Greene County 9-1-1 where he serves as Training & Education Manager. He is also an adjunct professor of Communication & First Year Foundations at Missouri State University. Kris holds an MA in Communication and a BS in Electronic Media from MSU. Certifications include: ENP, Classroom Instructor, Master Advisor, CALEA Accreditation Manager and City Ambassador. In 2014, Kris was awarded the “George Major Trainer of the Year” at the MOAPCO Fall Conference. Before 9-1-1, Kris spent 4 years in commercial radio; His wife Mariah is an RN for the Springfield-Greene County Health Department.

Stephen Johnson

Stephen Johnson

Public Safety Dispatch Supervisor | Stratford Public Safety Communications

Stephen James Johnson is a professional in public safety communications, emergency medical services, community corrections and private security. Stephen is a certified Communications Center Manager and serves as the Public Safety Dispatch Supervisor for the Town of Stratford, Connecticut. Stephen is a Lieutenant EMT, an EMS-Instructor, and is appointed to the Connecticut EMS Advisory Board. An ordained pastor, he serves several agencies as chaplain, and is trained in critical incident stress. A pioneer in his region for embedded chaplaincy, he is Vice Chair of the Connecticut Corps. of Fire Chaplains. Stephen holds two Bachelor degrees and one Master's degree.

Cheryl Konarski

Cheryl Konarski

Communications Manager | Joplin Emergency Communications Center

Cheryl Konarski is a 30+ year veteran of public safety, currently serving as the communications manager for the Joplin Police Department Emergency Communications Center. Cheryl is the chair of the APCO Editorial Committee and has served on APCO PDEC and Historical Committees, and is the treasurer of the Missouri Chapter of APCO. She is also the education co-chair for the Missouri Public Safety Communications Conference. She is a graduate of APCO CPE Class 3, and a recent graduate of the APCO RPL program. She presents throughout the State of Missouri on public safety communications, and has also presented at APCO WRC and APCO 2017, 2018 and 2019. Her passion for public safety communications drives her to be involved in many facets of the profession. She and her husband Ski live in Southwest Missouri. They have one son, Alexander, who served his country in the United States Marine Corps (oorah!) and currently works and lives in Southwest Missouri.

Casey Lawrence

Casey Lawrence

Director of Sunshine Law Compliance and Records Management | Missouri Attorney General's Office

In 2017 Casey Lawrence was made the Director of Sunshine Law Compliance and Records Management for the Missouri Attorney General’s Office. Ms. Lawrence also served as the office’s Sunshine Law Coordinator from 2013-2017. She also worked for the Missouri Secretary of State’s Office as a State Records Analyst from 2009-2013, where she received Intergovernmental Preparedness for Essential Records (IPER) training in 2012. She graduated from UCM in 2007 with a bachelor’s degree in history and political science, and from MU in 2016 with a MPA. Recently she was elected to her local ARMA board as a board member at large.

Tim Lorello

Tim Lorello

President and CEO | SecuLore Solutions

Tim Lorello is President & CEO of SecuLore Solutions, a cybersecurity firm focused on public safety. He spent 21 years at TeleCommunication Systems and 11 years at AT&T Bell Labs. As CMO at TCS, he pioneered 9-1-1 initiatives for wireless, VoIP and NG911. He frequently speaks at APCO, NENA, IWCE & FCC. He holds 20 patents, a MSEE and a BA in physics.

Roger Martin

Roger Martin

Chief Training Operator | Missouri State Highway Patrol

Roger was appointed to the Highway Patrol on February 1, 2001, following a 20-year career in the United States Air Force. He first worked at Troop E Poplar Bluff and in 2008 was promoted to Communications Training Coordinator at General Headquarters. Roger is active in local community theatre and is the Missouri APCO Executive Council Representative. He is also a Group Leader for APCO International Committees. He and his wife, DeAnn, share four sons, one daughter-in-law, and two gorgeous granddaughters. You can find the Martins singing karaoke almost any night.

Stephen McLane

Stephen McLane

Environmental Scientist | Missouri Department of Natural Resources

Stephen McLane is an Environmental Scientist with the Missouri Department of Natural Resources. He currently is a member of the Environmental Emergency response section in this position he responds to hazardous materials releases and other environmental disasters. Stephen has also served with the Boone County Fire Protection District since 1990. He is currently serving as a Captain/Emergency Medical Technician. He is also an Adjunct Faculty member with the University of Missouri Fire Rescue Training Institute and a contract instructor for the National Fire Academy. He completed his Associate in Science, Fire Service Administration degree from Columbia College.

Deborah McMahon

Deborah McMahon

Crisis Systems Management

Ms. McMahon serves as a senior instructor and curriculum developer for Crisis Hostage Negotiation and Peer Support Programs for CSM LLC.

Ms. McMahon retired as a Special Agent of the U.S. Army Criminal Investigation Division.

In a variety of environments, Ms. McMahon has served as a member of a crisis response team, and has negotiated numerous hostage, barricaded subjects and potential suicide incidents. Ms. McMahon has authored Crisis Response Plans, has planned, executed and supervised major crisis response training events, and has published numerous professional articles on a variety of law enforcement topics, including crisis negotiation and crisis negotiation training.

Monica Million

Monica Million

President

Monica Million has been in the 9-1-1 industry for 18 years. She began her career as a 9-1-1 Telecommunicator, worked her way into the CTO, Supervisor and ultimately the Operations Manager of the Grand Junction Regional Communication Center. She holds the Emergency Number Professional Certification and has a BA from California State University, Long Beach. She currently is serving as President of the National Emergency Number Association. She has made many regional, state and national presentations.

Michael Phillips

Michael Phillips

Mike Phillips began his career in 9-1-1 as a maintenance/sign installer in 2004 and was promoted to Emergency Dispatcher/GIS in 2005 for Benton County E9-1-1 in Warsaw, Missouri.

In 2007, Phillips accepted the GIS Coordinator position in Cassville, Missouri for the newly established Barry County E9-1-1 Center. His primary duty was initiating, assigning, managing/maintaining the new addressing standards and systems for the Center. During Phillips’ three years in this position, he also played an integral role in operations that were outside of the GIS scope; including assisting the director with procedural amendments, personnel issues and policies.

In 2010, Phillips was appointed to Interim Director after the resignation of the previous Director and then was hired as the Director of Barry County E9-1-1. In 2015, Phillips became a certified ENP. He continued to improve upon the operations of the Center by passing a sales tax increase and requiring dispatch staff to be EMD, EPD and EFD certified. By 2016, his Center earned ACE Accreditation for Emergency Medical Dispatch. Phillips was elected President of the Missouri 911 Directors Association in 2018 and was awarded “2019 Director of the year”

Mike resides in Cassville with his wife and two children. In his downtime, he can be found coaching youth sports, fishing on Table Rock Lake and attending KC Chiefs games. He has served on different local boards and is a member of Rotary.”

Chris Ramsey

Chris Ramsey

Communications Operator III | Missouri State Highway Patrol - Troop F

Chris Ramsey is a Communications Operator III for the Missouri State Highway Patrol. He began his career in law enforcement in 1992 as a reserve police officer with the Hermann Police Department. He has over 19 years experience as a communications operator with the Missouri State Water Patrol and the Missouri State Highway Patrol. He is currently assigned to Troop F in Jefferson City. Chris lives in Jefferson City with his wife, Tina, son Ian, and their two dogs.

Chip Root

Chip Root

Detective | Joplin Police Department

Detective Chip Root is a detective with the Joplin Police Department and has been a sworn law enforcement officer, since 1994. He has been assigned to the SMCCTF since 2008 and is serving as the Task Force Commander. The Task Force is responsible for investigating internet crimes against children cases, for 22 counties in southwest Missouri. He is commissioned as a task force officer with the FBI and investigates State and Federal offenses of child sexual exploitation, child sex trafficking and human trafficking cases.

Steve Runnels

Steve Runnels

Warning Coordination Meteorologist | National Weather Service

Steve Runnels is the Warning Coordination Meteorologist with the National Weather Service in Springfield, MO. In addition to being a forecaster and overseeing hazardous weather operations, Steve is the primary liaison between the National Weather Service and state and local government, the media, and emergency management communities. He actively promotes weather preparedness across a 37 county area in southeast Kansas and southwest Missouri.

Zim Schwartze

Zim Schwartze

Chief | Missouri Capitol Police

Zim started her career in law enforcement nearly 30 years ago! She worked her way up through the ranks of a mid-size municipal agency as a Commander and thought she had the whole leadership thing figured out! She ‘accidentally’ fell into the 9-1-1 world for the past 10 years and has just recently returned to law enforcement as the Chief of the Missouri Capitol Police Department!

Zim loves to motivate folks (she really just drinks too much coffee) and understands the complex and unique differences between police, fire, and the 9-1-1 world! 😊 She holds a Bachelor’s of Science Degree in Industrial Engineering and Master’s Degree in Public Administration. She is a graduate of the 204th class of the School of Police Staff and Command (SPSC) through Northwestern University Center for Public Safety in Evanston, IL and is an Adjunct Instructor for them (since 2006). She is also a graduate of the FBI National Academy Session #231. Zim teaches for the Law Enforcement Training Institute at the University of Missouri (since 1995) and the Missouri Police Chiefs Association Command College.

Angie Stiefermann

Angie Stiefermann

Supervisor & Trainer | Jefferson City Police Department

Angie Stiefermann has been employed with the Jefferson City Police Department for 27 years, has been a CTO, and for the last 11 years a Telecommunications Supervisor and Instructor. As a member of a department that encourages continuing education, Angie feels a responsibility to do her part in educating others through affordable or free training through the APCO training partnership. Angie is married to a Lieutenant and has 2 teenage daughters.

Mark Warren

Mark Warren

Executive Vice President and Director of Training | Strategos International

Mr. Warren is the Executive Vice President and Director of Training for Strategos International and began his 27-year law enforcement career in the U.S. Army Military Police Corps.

He has experience as an undercover operative, a tactical team member, and an instructor. He has been involved in the planning, implementation, and execution of hundreds of high-risk arrests, and spent five years with a large multi-agency task force working as an undercover operative and team leader. Mr. Warren was the Firearms/Use-of-Force Program Manager for his department prior to retiring. Mr. Warren is currently a Retired Sergeant for a local agency and was the 2000 Missouri P.O.S.T. Part-time Instructor of the Year.

Mr. Warren volunteers as a security member for his church and also provides security for several mission groups in countries such as Haiti, Lebanon, Costa Rica, Honduras, and other areas several times a year.  Since starting Strategos International in 2002 they have trained over 160,000 people in 15 countries.

Doug  Westhoff

Doug Westhoff

Task Force Leader | Missouri Task Force 1

Doug Westhoff has been a Task Force Leader for Missouri Task Force 1 since it began in 1998. Chief Westhoff was the Task Force Leader for the very first response to 9-11 World Trade Center Attack. Chief Westhoff also lead the team to Hurricane Katrina twice as well as many other natural disasters throughout the country. Most recently Chief Westhoff was the Operations Section Chief assigned to Puerto Rico for thirty days during Hurricane Maria.