Below are the tentative sessions for the Spring Conference. As we get closer, more information, such as session descriptions, times and locations will be released.
Tim Lorello is President & CEO of SecuLore Solutions, a cybersecurity firm focused on public safety. He spent 21 years at TeleCommunication Systems and 11 years at AT&T Bell Labs. As CMO at TCS, he pioneered 911 initiatives for wireless, VoIP and NG911. He frequently speaks at APCO, NENA, IWCE & FCC. He holds 20 patents, a MSEE and a BA in physics.
When a crisis occurs, people look to leadership to know what to do. A cybersecurity breach is no different. Having the proper foundation of cybersecurity training, policies, and plans can make all the difference when a hacker strikes. If an Emergency Communications Center is properly prepared, an attack which may have escalated to crippling ransomware, could be a minor cyber-incident with no down time. Attend this session to learn which cyber defense and incident response strategies two 9-1-1 cybersecurity experts recommend for public safety. Dive into the latest cyber attacks statistics and discover the impact leadership can have on ECC cybersecurity.
The mission of emergency dispatchers and 911 operators is to provide timely, professional, quality service to a diverse public through empathy, compassion and respect, ensuring that public safety is the highest priority. For today’s dispatchers to fulfill this mission, they must be effectively trained to provide timely, clear and effective instruction to those calling under extreme duress. This course provides dispatchers with effective instructions, strategies and principles that will allow them to provide timely instruction and direction to people involved in an active shooter, violent intruder, home invasion or burglary in progress. Dispatchers will listen to, analyze and learn from actual 911 calls from high profile armed intruder events.
This course will present several case studies, of multiple child sex trafficking/human trafficking investigations in Missouri. This will provide attendees with the necessary tools to assist in these investigations, as well as the resources that are available to them. Additionally, attendees will be provided with both suspect and victim interviewing techniques and how they relate to what dispatchers gather on calls.
Tim Lorello is President & CEO of SecuLore Solutions, a cybersecurity firm focused on public safety. He spent 21 years at TeleCommunication Systems and 11 years at AT&T Bell Labs. As CMO at TCS, he pioneered 911 initiatives for wireless, VoIP and NG911. He frequently speaks at APCO, NENA, IWCE & FCC. He holds 20 patents, a MSEE and a BA in physics.
News reports are full of stories in which hackers have attacked public safety agencies – such as 911 Centers, Police Departments, Sheriff Offices, Fire Departments and others. They have caused serious disruption to our ability to respond to a 911 caller’s plea for help. Based upon the cybersecurity monitoring of hundreds of public safety networks, these two cybersecurity experts have amassed many examples of how hackers can and are attacking 9-1-1. Attend this session to discover the top 5 public safety cyber vulnerabilities and how to protect yourselves from the mischief they bring.
Public safety dispatching is in the midst of a paradigm shift on a national level – from blind telecommunicators listening to voice-only, to importing text, data-centric systems, and 5G technology live-streaming information into the center from various nodes. Additionally, social media platforms will require training, including active-scene information. Dispatchers know it’s no longer about just answering a phone – new technology, training, and information systems are forcing a paradigm shift in the profession. Centers will need to prepare for this continuing fundamental change in the basic and exploratory practices of the dispatching discipline.
This session is about the design and engineering required for a sustainable PSAP. Most published materials concerned with sustainable PSAP’s are focused around the technology, routing, call-taking, and deployment of resources. This session will cover the “bricks-and-mortar” issues for a sustainable facility; location, survivability, hardened concepts, electrical, HVAC, lighting, layouts, workflows, sustainability, adaptability, cost issues, procurements, and project scheduling. There will be a checklist for review of existing facilities as well as criteria for new facility development. The session will review real-world PSAP designs. This is a 2-hour session due to the complexity of the materials involved.
Understanding Those Smoke Eaters will cover the following objectives: Types of Apparatus, Terminology/Lingo, Things to Listen For, and Fireground Needs. Types of apparatus will be described along with their functions. Terms/lingo will be defined and explained. Sounds will be explained as far as what it sounds like when a firefighter has an air mask on, safety system sounds on the SCBA packs, and what to listen for when a mayday is called. Needs will be explained as far as other resources that might be requested to the scene.
Over the past year, thousands of ECCs nationwide have begun taking advantage of more accurate caller location and additional data during 9-1-1 calls. By receiving real-time information from connected devices and medical databases, ECCs have the opportunity to provide data-driven, personalized emergency response. This session will share how public safety leaders across the country are approaching life-saving data sources beyond caller location and how ECC managers, supervisors and telecommunicators can utilize data from Apple, Google, Uber, and MedicAlert to enhance emergency response. 9-1-1 professionals will leave with a clearer understanding of how to receive, train and utilize this life-saving data.
Conversations about multi-generational workplaces often highlight the negative stereotypes of each generation. Millennials are accused of eating too many avocados and expecting participation trophies while emerging Gen Z throws stones at Baby Boomers with phrases like, “Ok, Boomer.” The generational divide is only growing, leaving most generations feeling misunderstood and judged. Light-hearted yet educational, this session will highlight the strengths of each generation, grants insights as to where we come apart so we can better come together, and how we can effectively master teamwork across multiple generations to achieve organizational success and increase customer service.
The Missouri Attorney General’s Office reviews complaints submitted by members of the public regarding the Missouri Sunshine Law. This presentation will address the most common issues that our office receives. We will provide statutory information and best practices for increasing transparency and helping to agencies avoid these types of issues.
Dispatchers are at the center of communicating emergency information between the NWS and emergency response officials. This advanced course goes quickly beyond NWS products to form effective two-way situational awareness. Discussion will center on communication challenges magnified during severe weather operations in order to promote efficient protocols that maximize understanding while minimizing precious time. Further, types of severe storms that impact Missouri will be reviewed in an abbreviated storm spotter class that highlights radar and cloud features along with critical storm reports. More importantly, these activities provides critical intelligence to the public that allows them to make life saving decisions.
“Dispatch, can you find me the phone number for Jason Doe?”… “Dispatch, I.D. this pill for me”… Dispatch, what is this VIN on?” These are things that we commonly hear while working the console, but sometimes, we don’t have the database our officers think we do… or do we? During this one hour session, we will explore the magical universe known as the internet and find that some of the information we are searching for is available to us for free!
In 2018 Austin, Texas was rocked by a series of exploding bombs. Not knowing when or where the next bomb would explode, residents were on edge. This session will show a timeline of events, the types of calls received in the 9-1-1 center, the response, and how to process these types of calls.
As a 911 center leader, you have one of the toughest jobs on the planet. Problems can come at you from every direction: funding, staffing, inconsistent performance, technology, community pressures. Furthermore, running a fine-tuned 911 center can be really hard when you don’t even have timely metrics to tell you where you stand today. In this educational session, we’ll provide advice and insights to help you get ahead of these challenges before they get ahead of you.
On behalf of the Pipeline Association of Missouri (PAM), this session will provide all PSAPs in the State of Missouri the knowledge needed to effectively dispatch field personnel to a hazardous liquid or natural gas pipeline emergency by providing resources to identify what products exist in each county/jurisdiction. Further, this program will provide recommended practices for PSAPs using the NENA Operation Standard/Model.
This session will discuss the approach taken to implementing Next Generation 9-1-1 in Nebraska. Namely through forming regions who share the cost of certain equipment and connections. We will discuss challenges, and lessons learned.
We all know the importance of training and keeping our personnel at the forefront of the latest and greatest in this fantastic profession. Unfortunately cost often exceeds our budgets. This class will give you some ways to provide training at little to no cost! Join us as we explore the options out there to provide the biggest training bang for the smallest training buck.
Although our side of the radio is often made up of mostly women, the other side of the radio is often a man’s world. This session will explore how we can navigate the dynamic this creates, help build confidence for ourselves, and approaching the struggles we face as women in the workforce.
Employee development is a joint, on-going effort on the part of an employee and their employer to upgrade the employee’s knowledge, skills, and abilities for improved performance and for career success. Successful employee development requires a balance between an individual’s career goals and the agency or organization’s need to get work done. During this session, we will discuss how leaders can create a development program and why it is so important for performance improvement and retaining a highly-skilled workforce.
One of the most challenging aspects for dispatch leaders, including supervisors and quality assurance personnel, is an employee’s resistance to change. How do we help the employee who says, “That’s the way we’ve always done it,” understand the urgency of professional growth and protocol compliance? Motivational Interviewing is a therapeutic method that helps individuals move away from uncertainty and find internal motivation to make positive changes and accomplish agreed upon goals. Motivational Interviewing translates well to the communications center; come learn how to collaboratively coach employees to embrace change and accomplish agency goals, all while maintaining their autonomy.
This enlightening presentation helps those involved in crisis intervention understand the components of emotional intelligence and how each impact the ability to connect with those in crisis. Attendees will learn specific techniques for sharpening their emotional skills as it relates to crisis intervention. Techniques will address how to manage your own emotions and recognize and understand other people’s emotions. As an essential component of emotional fitness, we will also address the importance of the positive ‘collective mood’ of a team and its impact on the person in crisis, colleagues and the overall mitigation effort.”
How do we encourage someone? Often we think of positive words or messages of support. However, there are many more ways we can encourage those we work with. This session explores traditional and non-traditional support methods that can help you encourage your coworkers in the center.
In today’s public safety recruiting environment, the agency that trains in the most efficient manner possible will normally be the most effective at retaining quality employees. With emphasis on process, performance, and employee motivation as the keys to success for a telecommunicator, there is no denying that learning has become of the utmost importance in our centers. The passive classroom and training approaches employed for the past generation of telecommunicators are obsolete. A preferred approach for all generations of employees should now be based on active training or active learning methods.
An introduction to the hows and whys behind the Missouri-adopted NENA NG9-1-1 data model. What are unique IDs and why are they needed? How are user and change dates used and why are they needed? How do you deal with 9-1-1 applications that use GIS data that won’t yet accept the new data model? What parts of the data model influence geospatial routing?
In the last few years, there have been at least three terrorist active assailant incidents in the US. Terrorist active shooter incidents are likely to have more fatalities, the potential for large explosives, and suspects willing to engage with responders. This session will help the Telecommunicator recognize a potential terrorist active assailant.
You have a missing and/or endangered person and need to get the information out as quickly as possible? We will discuss all of the statewide alerts that are available to law enforcement agencies in Missouri, as well as some resources that are available, review the criteria for each alert, how to initiate, update, and cancel the alert.
Our industry recognizes the profound impact of work related stress on our lives, but if we are going to thrive in our careers, we need to move beyond awareness and take active steps to prepare our emotional backpack for the journey ahead. This course reveals the factors that make us vulnerable to cumulative and critical incident stress, provides us with tools and practical steps to survive the demands of our profession, and empowers us to experience more joy both on and off the clock.
Adapted from Dr. Carl Rogers’ work in psychotherapy, this session will discuss five key conditions which when present can improve the training experience for new hires and training officers.
In this session, you will learn what is hazardous material under Missouri Law. What are the reporting requirements under the law and what resources the Missouri Department of Natural Resources can bring to help the emergency response community.
Whether you are a frontline communicator, CTO, supervisor, command staff or beyond, your ability to provide effective feedback is crucial to organizational development, but who teaches you how to provide effective feedback?
This workshop dives deep into what is feedback, when to provide it, and how to provide it effectively. You will be introduced to 4 different feedback tools for your toolkit and an opportunity to use each during interactive exercises.
