Fall 2020 Session Information
INTRODUCING
OUR
KEYNOTE
- Monday, September 14, 2020
- 9:00 AM - 10:20 AM
Tim will talk (& sing) with you about keeping the harmony in our lives &
finding that balance so that we can truly be successful in all aspects of our lives. Tim has spent many years performing as a one-man-band and will use the power of music during his presentation to inspire & move you!
Session Track Information
Place your mouse over the tile, click on the tile or press the tile to learn more about our break out session track system.
Sunday, September 13, 2020
Intruder Response for Dispatchers
This course provides dispatchers with effective instructions, strategies & principles that will allow them to provide timely instruction & direction to people involved in an active shooter, violent intruder, home invasion or a burglary in progress. Dispatchers will listen to, analyze & learn from actual 9-1-1 calls from high profile armed intruder events.
Presented By:
Mark Warren
Strategos International
Technolgy-Based Child Sex Trafficking and Human Trafficking Investigations
This course will present several case studies, of multiple child sex trafficking/human trafficking investigations in Missouri. This will provide attendees with the necessary tools to assist in these investigations, as well as the resources that are available to them. Additionally, attendees will be provided with both suspect & victim
interviewing techniques & how they relate to what dispatchers gather on calls.
Presented By:
Chip Root
Joplin Police Department
Preparing ECC Leadership for Cyber Attacks
When a crisis occurs, people look to leadership to know what to do. A cybersecurity breach is no different. Having the proper foundation of cybersecurity training, policies, & plans can make all the difference when a hacker strikes. If an Emergency Communications Center is properly prepared, an attack which may have escalated to crippling ransomware, could be a minor cyber-incident with no down time. Attend this session to learn which cyber defense & incident response strategies two 9-1-1 cybersecurity experts recommend for public safety. Dive into the latest cyber-attacks statistics & discover the impact leadership can have on ECC cybersecurity.
Presented By:
Tim Lorello
SecuLore Solutions
Fixing the Top 5 Public Safety Cyber Vulnerabilities.
News reports are full of stories in which hackers have attacked public safety agencies – such as 9-1-1 Centers, Police Departments, Sheriff Offices, Fire Departments & others. They have caused serious disruption to our ability to respond to a 9-1-1 caller’s plea for help. Based upon the cybersecurity monitoring of hundreds of public safety networks, these two cybersecurity experts have amassed many examples of how hackers can & are attacking 9-1-1. Attend this session to discover the top 5 public safety cyber vulnerabilities & how to protect yourselves from the mischief they bring.
Presented By:
Tim Lorello
SecuLore Solutions
Dispatcher Paradigms: The Next Generation Public Safety Dispatcher Conditions
Public safety dispatching is in the midst of a paradigm shift on a national level – from blind telecommunicators listening to voice-only, to importing text, data-centric systems, & 5G technology live-streaming information into the center from various nodes. Additionally, social media platforms will require training, including active-scene information. Dispatchers know it’s no longer about just answering a phone – new technology, training, & information systems are forcing a paradigm shift in the profession. Centers will need to prepare for this continuing fundamental change in the basic & exploratory practices of the dispatching discipline.
Presented By:
Terry Burnworth
Pyramid Consulting
Sustainable Dispatch: PSAP Facility Design and Engineering
This session is about the design & engineering required for a sustainable PSAP. Most published materials concerned with sustainable PSAP’s are focused around the technology, routing, call-taking, & deployment of resources. This session will cover the “bricks-&-mortar” issues for a sustainable facility; location, survivability, hardened concepts, electrical, HVAC, lighting, layouts, workflows, sustainability, adaptability, cost issues, procurements, & project scheduling. There will be a checklist for review of existing facilities as well as criteria for new facility development. The session will review real-world PSAP designs.
Presented By:
Terry Burnworth
Pyramid Consulting
Monday, September 14, 2020
Understanding Those Smoke Eaters
To help dispatchers gain a better understanding of what is going on on the other side of the radio at a fire scene. Dispatchers will hopefully gain an understanding and reasoning with requests that are being made.
Presented By:
Chris Boyer
Polk County 9-1-1
Leadership 101
In this session, we will discuss each of the five traits of a good leader and provide good examples of those traits.
Presented By:
Monica Million
NENA
Light in the Dark: Changing Your Environment
So you decided to become a supervisor/manager/boss? & all you have heard is that morale is the lowest ever? YOU have a direct impact! Focus on the things you CAN control rather than the things you can’t! Learn the few simple lessons Zim has learned over the years to get your folks motivated! Wahoo!!! The objectives are to simply get those attending to think about how much of an impact they have on morale & the environment we live in!
Presented By:
Zim Schwartze
Missouri Capitol Police
Beyond Location: Data-Driven Emergency Response
Over the past year, thousands of ECCs nationwide have begun taking advantage of more accurate caller location and additional data during 9-1-1 calls. By receiving real-time information from connected devices and medical databases, ECCs have the opportunity to provide data-driven, personalized emergency response. This session will share how public safety leaders across the country are approaching life-saving data sources beyond caller location and how ECC managers, supervisors and telecommunicators can utilize data from Apple, Google, Uber, and MedicAlert to enhance emergency response. 9-1-1 professionals will leave with a clearer understanding of how to receive, train and utilize this life-saving data.
Presented By:
Tracy Eldridge
RapidSOS
Severe Weather Operations: The Critical Role Communications Plays in Establishing a Weather Ready Nation
Dispatchers are at the center of communicating emergency information between the NWS and emergency response officials. This advanced course goes quickly beyond NWS products to form effective two-way situational awareness. Discussion will center on communication challenges magnified during severe weather operations in order to promote efficient protocols that maximize understanding while minimizing precious time. Further, types of severe storms that impact Missouri will be reviewed in an abbreviated storm spotter class that highlights radar and cloud features along with critical storm reports. More importantly, these activities provides critical intelligence to the public that allows them to make life saving decisions. <br>
Presented By:
Steve Runnels
National Weather Service
Missouri Task Force 1: Disaster Response Operations
Missouri Task Force 1 will give an overview of MO-TF1, the FEMA Urban Search and Rescue system and disaster responses.
Presented By:
Doug Westhoff
Boone County Fire &
MO Task Force 1
Application of Missouri Sunshine Law
The Missouri Attorney General’s Office reviews complaints submitted by members of the public regarding the Missouri Sunshine Law. This presentation will address the most common issues that our office receives. We will provide statutory information and best practices for increasing transparency and helping to agencies avoid these types of issues.
Presented By:
Casey Lawrence
Missouri AG’s Office
Intergenerational Collaborating
Conversations about multi-generational workplaces often highlight the negative stereotypes of each generation. Millennials are accused of eating too many avocados and expecting participation trophies while emerging Gen Z throws stones at Baby Boomers with phrases like, “Ok, Boomer.” The generational divide is only growing, leaving most generations feeling misunderstood and judged. Light-hearted yet educational, this session will highlight the strengths of each generation, grants insights as to where we come apart so we can better come together, and how we can effectively master teamwork across multiple generations to achieve organizational success and increase customer service.
Presented By:
Stephen Johnson
Stratford Public Safety Communications
Super Sleuthing in Dispatch
“Dispatch, can you find me the phone number for Jason Doe?”… “Dispatch, I.D. this pill for me”… Dispatch, what is this VIN on?” These are things that we commonly hear while working the console, but sometimes, we don’t have the database our officers think we do… or do we? During this one hour session, we will explore the magical universe known as the internet and find that some of the information we are searching for is available to us for free!
Presented By:
Zachary Dykes
Missouri State Highway Patrol – Troop D
Tuesday, September 15, 2020
Psychological Aspects of Policing
Persons involved in an emotional or psychological crisis often present emergency dispatchers with some of the most complex incidents to resolve. Attendees will gain a fundamental understanding of emotional or psychological issues of those in crisis as well as specific communication techniques.
Presented By:
Deborah McMahon
Crisis Hostage Negotiation and Peer Support Programs for CSM, LLC.
PSAP Awareness for Pipeline Emergency Response
On behalf of the Pipeline Association of Missouri (PAM), this session will provide all PSAPs in the State of Missouri the knowledge needed to effectively dispatch field personnel to a hazardous liquid or natural gas pipeline emergency by providing resources to identify what products exist in each county/jurisdiction. Further, this program will provide recommended practices for PSAPs using the NENA Operation Standard/Model.
Presented By:
Randall Duncan
Pipeline Association of Missouri
Overcoming Today's Top 9-1-1 Challenges
As a 9-1-1 center leader, you have one of the toughest jobs on the planet. Problems can come at you from every direction: funding, staffing, inconsistent performance, technology, community pressures. Furthermore, running a fine-tuned 9-1-1 center can be really hard when you don’t even have timely metrics to tell you where you stand today. In this educational session, we’ll provide advice and insights to help you get ahead of these challenges before they get ahead of you.
Presented By:
Bob Farrell
Pipeline Association of Missouri
Missouri Interoperability Center Update
The Missouri Statewide Interoperability Network Update will cover a MOSWIN Infastructure update of new sites projected for FY20/21, Statewide Interoperability Coordinator (SWIC) activities, information on training and technical assistance, information on Incident Tactical Dispatcher courses, Missouri SCIP and Regional TICP development planning, DPS sponsored communications vehicle rodeo/functional exercise planning, encryption SOP development, radio interoperability guidelines and more.
Presented By:
Bryan Courtney
Missouri Department of Public Safety, Missouri Interoperability Center
NG9-1-1: A Regionalized Approach
This session will discuss the approach taken to implementing Next Generation 9-1-1 in Nebraska. Namely through forming regions who share the cost of certain equipment and connections. We will discuss challenges, and lessons learned.
Presented By:
James Almond
Nebraska Public Service Commission
Emotional Skills for Crisis Intervention
This enlightening presentation helps those involved in crisis intervention understand the components of emotional intelligence and how each impacts the ability to connect with those in crisis. Attendees will learn specific techniques for sharpening their emotional skills as it relates to crisis intervention. Techniques will address how to manage your own emotions and recognize and understand other people’s emotions. As an essential component of emotional fitness, we will also address the importance of the positive ‘collective mood’ of a team and its impact on the person in crisis, colleagues and the overall mitigation effort.
Presented By:
Deborah McMahon
Crisis Hostage Negotiation and Peer Support Programs for CSM, LLC.
Creating Change in the Communication Center: Motivational Interviewing for Dispatch Leadership
Conversations about multi-generational workplaces often highlight the negative stereotypes of each generation. Millennials are accused of eating too many avocados and expecting participation trophies while emerging Gen Z throws stones at Baby Boomers with phrases like, “Ok, Boomer.” The generational divide is only growing, leaving most generations feeling misunderstood and judged. Light-hearted yet educational, this session will highlight the strengths of each generation, grants insights as to where we come apart so we can better come together, and how we can effectively master teamwork across multiple generations to achieve organizational success and increase customer service.
Presented By:
Stephen Johnson
Stratford Public Safety Communications
The Risky Business of HR
Most all employment decisions carry an inherent risk. Are you of aware of the risks to determine the best course of action for your entity?
Presented By:
Krystal Ray
City of Springfield
Finding Her Voice: Empowering the Female Telecommunicator
Although our side of the radio is often made up of mostly women, the other side of the radio is often a man’s world. This session will explore how we can navigate the dynamic this creates, help build confidence for ourselves, and approaching the struggles we face as women in the workforce.
Presented By:
Halcyon Frank
The Dispatch Lab
#BeAnEncourager in the Comm Center
How do we encourage someone? Often we think of positive words or messages of support. However, there are many more ways we can encourage those we work with. This session explores traditional and non-traditional support methods that can help you encourage your coworkers in the center.
Presented By:
Halcyon Frank
The Dispatch Lab
BOOM! From Bomb Threat to Bomb
In 2018 Austin, Texas was rocked by a series of exploding bombs. Not knowing when or where the next bomb would explode, residents were on edge. This session will show a timeline of events, the types of calls received in the 9-1-1 center, the response, and how to process these types of calls.
Presented By:
Tina Chaffin
Training 9-1-1 Heroes
The Terrorist as an Active Shooter
In the last few years, there have been at least three terrorist active assailant incidents in the US. Terrorist active shooter incidents are likely to have more fatalities, the potential for large explosives, and suspects willing to engage with responders. This session will help the Telecommunicator recognize a potential terrorist active assailant.
Presented By:
Tina Chaffin
Training 9-1-1 Heroes
Missouri Alerts
You have a missing and/or endangered person and need to get the information out as quickly as possible? We will discuss all of the statewide alerts that are available to law enforcement agencies in Missouri, as well as some resources that are available, review the criteria for each alert, how to initiate, update, and cancel the alert.
Presented By:
Chris Ramsey
Missouri State Highway Patrol – Troop F
Active Learning
In today’s public safety recruiting environment, the agency that trains in the most efficient manner possible will normally be the most effective at retaining quality employees. With emphasis on process, performance, and employee motivation as the keys to success for a telecommunicator, there is no denying that learning has become of the utmost importance in our centers. The passive classroom and training approaches employed for the past generation of telecommunicators are obsolete. A preferred approach for all generations of employees should now be based on active training or active learning methods.
Presented By:
Roger Martin
Missouri State Highway Patrol – General HQ
GIS Rules for NG9-1-1
An introduction to the hows and whys behind the Missouri-adopted NENA NG9-1-1 data model. What are unique IDs and why are they needed? How are user and change dates used and why are they needed? How do you deal with 9-1-1 applications that use GIS data that won’t yet accept the new data model? What parts of the data model influence geospatial routing?
Presented By:
Susan Cunningham
Matt Knight
Spatial Data Research, Inc.
Five Conditions of a Great Training Relationship
Adapted from Dr. Carl Rogers work in psychotherapy, this session will discuss five key conditions which when present can improve the training experience for new hires and training officers.
Presented By:
James Almond
Nebraska Public Service Commission
Preparing Your Backpack: Emotional Survival for the 9-1-1 Professional
Our industry recognizes the profound impact of work related stress on our lives, but if we are going to thrive in our careers, we need to move beyond awareness and take active steps to prepare our emotional backpack for the journey ahead. This course reveals the factors that make us vulnerable to cumulative and critical incident stress, provides us with tools and practical steps to survive the demands of our profession, and empowers us to experience more joy both on and off the clock.
Presented By:
Stephen Johnson
Stratford Public Safety Communications
Wednesday, September 16, 2020
Critical Issues for Telecommunicators
Coffee talk/round table discussion of current topics of concern for telecommunicators.
Presented By:
Halcyon Frank
The Dispatch Lab
Critical Issues for Supervisors
Coffee talk/round table discussion of current topics of concern for supervisors.
Presented By:
Angie Stiefermann
Jefferson City Police Department
Critical Issues for Trainers
Coffee talk/round table discussion of current topics of concern for trainers.
Presented By:
Roger Martin
Missouri State Highway Patrol – General HQ
Critical Issues for Managers & Directors
Coffee talk/round table discussion of current topics of concern for those in an agency management position.
Presented By:
Cheryl Konarski
Mike Phillips
Joplin Police Department & Barry County 9-1-1
The Art of Communication: Giving and Receiving Feedback
Whether you are a frontline communicator, CTO, supervisor, command staff or beyond, your ability to provide effective feedback is crucial to organizational development, but who teaches you how to provide effective feedback?
This workshop dives deep into what is feedback, when to provide it, and how to provide it effectively. You will be introduced to 4 different feedback tools for your toolkit and an opportunity to use each during interactive exercises.
Presented By:
Dru Clarke
Fairfax County Department of Public Safety
Mr. Rogers or Mr. Hyde
Being sensitive to the needs of trainees is vital – but it seems to get progressively more difficult the longer you serve as a trainer. A mix of cynicism, frustration and impatience can act a lethal mix, transforming the most empathetic among us into unrecognizable beasts which roam the center, feeding on newbies. Sound familiar? In this class, we’ll cage the monster and slip into our sneakers for a trip back to the neighborhood from whence we came to discover the caring and effective trainer inside each of us.
Presented By:
Kris Inman
Springfield-Greene County 9-1-1
What is HazMat?
In this session, you will learn what is hazardous material under Missouri Law. What are the reporting requirements under the law and what resources the Missouri Department of Natural Resources can bring to help the emergency response community.
Presented By:
Stephen McLane
Missouri Department of Natural Resources
Saving Lives on Both Sides of the Headset: A 9-1-1 PTSD Journey
Post-traumatic stress affects everyone in the public safety circle, including telecommunicators, in some form or another. By looking at where post-traumatic stress starts and where it has the potential to end. After having to leave the job she loved; the 9-1-1 Communication Center after 20 years, your instructor will take you on her personal journey from the depths of darkness to a place of peace. In addition, this presentation will look at a PTSD timeline that includes the events leading up to PTSD, warning signs, diagnosis, ways to get help and, most importantly, how to have it but not let it have you!
Presented By:
Tracy Eldridge
RapidSOS
You're In Big Trouble: Communicating Discipline 101
When a supervisor has to pull a subordinate aside to discuss matters of discipline, anger and dissatisfaction are often the result. But there ARE those for whom this process is a smooth and uneventful one. Why? What do some do well that others do not? Is there something anyone can do that can lessen the damage this important discussion often inflicts? Can the supervisor or trainer better quip themselves for success before the discussion ever begins? In this class, we’ll tackle those questions head-on to discover what makes for a successful discussion of discipline for supervisor and subordinate alike.
Presented By:
Kris Inman
Springfield-Greene County 9-1-1
Consolidated Dispatch Renovation
With a case study presentation of the renovation of St. Francois / Ste. Genevieve Counties Consolidated Dispatch as a backdrop, the presenters will conduct a panel discussion of tips and tricks to start and run a dispatch renovation or replacement project in a successful manner.
Presented By:
Josh Mandell
Rick Kwiatkowski
Coty Cooper
Jerrod Joggerst
DOT Emergency Response Guide
In this session, we will review the (hopefully 2020) edition of the DOT ERG using real hazardous materials releases from around the State of Missouri. We will identify safe evacuation distances, PPE recommendation and basic hazard recognition.
Presented By:
Stephen McLane
Missouri Department of Natural Resources
The Spirit of Leadership: Unlock the Leader Within
Whether you are a frontline communicator, CTO, supervisor, command staff or beyond, your ability to provide effective feedback is crucial to organizational development, but who teaches you how to provide effective feedback?
This workshop dives deep into what is feedback, when to provide it, and how to provide it effectively. You will be introduced to 4 different feedback tools for your toolkit and an opportunity to use each during interactive exercises.
Presented By:
Dru Clarke
Fairfax County Department of Public Safety
Preventing Dispatcher Wear-N-Tear
A review of the ways in which design, details, material selection and palette, furnishings, accessories, lighting, acoustics and the built environment can contribute to stress reduction and resiliency in the staff of your agency.
Presented By:
Reagen Porter
Josh Mandell
FGM Architects