INTRODUCING
OUR
KEYNOTE
Doug Showalter recently retired after 30 years with the California Highway Patrol. During his tenure he was selected to supervise a complete restructuring of the statewide CHP Communications Training Academy, which included a complete overhaul of several departmental manuals. Over the last 15 years he has established a great reputation as a respected speaker/instructor throughout the nation. After extensive research he has designed several new training courses blending private sector successes into public safety communications. His passion has earned him a reputation as a high-energy speaker using humor to deliver an optimistic and encouraging message to those in public service.
Presenting:
Unfortunately, the Communications Center environment sometimes feels like the popular TV series “Survivor”, with plotting, planning and predictable backstabbing. We will explore the importance of “service”, “attitude” and “appreciation” inside and outside the Center. The concept of customer service starts long before the first call is answered. It starts with a clearly defined mission and each employee understanding their role within your agency. It also starts with the defined culture of your entire organization. We’ll show easy, unique, and practical ways to keep your staff motivated, ready and fully engaged. Appreciation is one of the most powerful, yet overlooked, aspects of successfully motivating and empowering people and teams. According to the latest research in the fields of positive psychology and strengths-based leadership, when individuals and teams put more attention on what is working, instead of focusing on problems and perceived weaknesses, they flourish. By focusing on the good stuff, we will show how appreciation impacts productivity, morale, and success. Our goal is to reenergize and restore pride in our chosen profession.
After reading the best-selling book, “Who Moved My Cheese” we thought – why are we just reacting to inevitable changes, when we can anticipate and plan for them, so we are proactive and not just reactive. Considering the ever-changing environment of 9-1-1, we all need to rely on our ability to adjust and adapt to these new challenges. Technology in 9-1-1 will always be improving and changing. Personnel has also continued to change, whether it’s millennials, or baby-boomers the need to change training styles, responsibilities and planning for future leadership is essential to success. By empowering and emboldening our employees both tenured and new to not only accept change but to thrive in our new world of 9-1-1. Showalter & Company approach all training by blending successful private business practices into public safety communications. We are dedicated to empowering all 9-1-1 professionals to move their own cheese.
Session Track Information
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Spring 2022 Sessions
We’re proud to announce the session topics for our Spring Conference. View the most up to date information by visiting our free mobile application!
The Conference application is now ready to go! Use this FREE application to keep up to date on session topics, locations, presenters, sponsors and more! Scan the QR code above, or in your phone’s browser visit https://mpscc.glideapp.io/ to access the mobile application! This application is what will be utilized to sign in to each session and provide valuable feedback on how that session went! Don’t hesitate! Access it today!